:root{--primary:#3b82f6;--primary-dark:#2563eb;--secondary:#0ea5e9;--accent:#fbbf24;--bg-dark:#0a0a0f;--bg-card:#151520;--bg-elevated:#1e1e2e;--text-primary:#fff;--text-secondary:#a0a0b0;--border:#2a2a3a;--success:#10b981;--warning:#f59e0b;--error:#ef4444;--shadow:#3b82f626}*{box-sizing:border-box;margin:0;padding:0}body{-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;word-wrap:break-word;background:#0a0a0f;background:var(--bg-dark);color:#fff;color:var(--text-primary);font-family:Roboto,-apple-system,BlinkMacSystemFont,sans-serif;line-height:1.6;overflow-wrap:break-word;overflow-x:hidden}#root{min-height:100vh}h1,h2,h3,h4,h5,h6{font-family:Poppins,sans-serif;font-weight:600;line-height:1.2}button{border:none;cursor:pointer}button,input,select,textarea{font-family:Roboto,sans-serif;outline:none}a{color:inherit;text-decoration:none}::-webkit-scrollbar{height:8px;width:8px}::-webkit-scrollbar-track{background:#151520;background:var(--bg-card)}::-webkit-scrollbar-thumb{background:#3b82f6;background:var(--primary);border-radius:4px}::-webkit-scrollbar-thumb:hover{background:#2563eb;background:var(--primary-dark)}@keyframes fadeIn{0%{opacity:0;transform:translateY(10px)}to{opacity:1;transform:translateY(0)}}@keyframes pulse{0%,to{opacity:1}50%{opacity:.5}}@keyframes glow{0%,to{box-shadow:0 0 20px #3b82f626;box-shadow:0 0 20px var(--shadow)}50%{box-shadow:0 0 40px #3b82f626;box-shadow:0 0 40px var(--shadow)}}.fade-in{animation:fadeIn .5s ease-out}.container{margin:0 auto;max-width:1400px;padding:0 24px}.card{background:#151520;background:var(--bg-card);border:1px solid #2a2a3a;border:1px solid var(--border);border-radius:16px;padding:24px;transition:all .3s ease}.card:hover{border-color:#3b82f6;border-color:var(--primary);box-shadow:0 8px 32px #3b82f626;box-shadow:0 8px 32px var(--shadow);transform:translateY(-2px)}.btn{align-items:center;border-radius:12px;display:inline-flex;font-size:14px;font-weight:600;gap:8px;letter-spacing:.5px;padding:12px 24px;text-transform:uppercase;transition:all .3s ease}.btn-primary{background:linear-gradient(135deg,#3b82f6,#2563eb);background:linear-gradient(135deg,var(--primary) 0,var(--primary-dark) 100%);color:#fff}.btn-primary:hover{box-shadow:0 8px 24px #3b82f626;box-shadow:0 8px 24px var(--shadow);transform:translateY(-2px)}.btn-secondary{background:#1e1e2e;background:var(--bg-elevated);border:1px solid #2a2a3a;border:1px solid var(--border);color:#fff;color:var(--text-primary)}.btn-secondary:hover{background:#151520;background:var(--bg-card);border-color:#3b82f6;border-color:var(--primary)}.btn:disabled{cursor:not-allowed;opacity:.5}.form-group{margin-bottom:20px}.form-label{color:#a0a0b0;color:var(--text-secondary);display:block;font-size:13px;font-weight:600;letter-spacing:.5px;margin-bottom:8px;text-transform:uppercase}.form-input,.form-select,.form-textarea{background:#1e1e2e;background:var(--bg-elevated);border:2px solid #2a2a3a;border:2px solid var(--border);border-radius:12px;color:#fff;color:var(--text-primary);font-size:14px;padding:14px 16px;transition:all .3s ease;width:100%}.form-input:focus,.form-select:focus,.form-textarea:focus{border-color:#3b82f6;border-color:var(--primary);box-shadow:0 0 0 3px #3b82f626;box-shadow:0 0 0 3px var(--shadow)}.form-textarea{min-height:120px;resize:vertical}.badge{border-radius:8px;display:inline-block;font-size:12px;font-weight:600;letter-spacing:.5px;padding:6px 12px;text-transform:uppercase}.badge-open{background:linear-gradient(135deg,#0ea5e9,#4f46e5);background:linear-gradient(135deg,var(--secondary),#4f46e5);color:#fff}.badge-in-progress{background:linear-gradient(135deg,#f59e0b,#d97706);background:linear-gradient(135deg,var(--warning),#d97706);color:#fff}.badge-resolved{background:linear-gradient(135deg,#10b981,#059669);background:linear-gradient(135deg,var(--success),#059669);color:#fff}.badge-closed{background:#1e1e2e;background:var(--bg-elevated);color:#a0a0b0;color:var(--text-secondary)}.badge-withdrawn{background:linear-gradient(135deg,#ef4444,#dc2626);background:linear-gradient(135deg,var(--error),#dc2626);color:#fff}.withdrawn-text{opacity:.6;text-decoration:line-through}.spinner{animation:spin 1s linear infinite;border:4px solid #2a2a3a;border-top-color:#3b82f6;border:4px solid var(--border);border-radius:50%;border-top-color:var(--primary);height:40px;margin:40px auto;width:40px}@keyframes spin{to{transform:rotate(1turn)}}.error-message{background:#ef44441a;border:2px solid #ef4444;border:2px solid var(--error);border-radius:12px;color:#ef4444;color:var(--error)}.error-message,.success-message{font-weight:500;margin:20px 0;padding:16px}.success-message{background:#10b9811a;border:2px solid #10b981;border:2px solid var(--success);border-radius:12px;color:#10b981;color:var(--success)}.auth-container{align-items:center;display:flex;justify-content:center;min-height:100vh;overflow:hidden;padding:24px;position:relative}.auth-backdrop{animation:pulse 8s ease-in-out infinite;background:radial-gradient(circle at 20% 50%,#3b82f626 0,#0000 50%),radial-gradient(circle at 80% 80%,#0ea5e926 0,#0000 50%),radial-gradient(circle at 40% 20%,#fbbf241a 0,#0000 50%);bottom:0;left:0;position:absolute;right:0;top:0}.auth-card{-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px);background:var(--bg-card);border:2px solid var(--border);border-radius:24px;box-shadow:0 20px 60px 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var(--border);padding:24px 0;position:-webkit-sticky;position:sticky;top:0;z-index:100}.header-content{align-items:center;display:flex;flex-wrap:wrap;gap:16px;justify-content:space-between}.header-left{flex:1 1}.dashboard-title{-webkit-text-fill-color:#0000;background:linear-gradient(135deg,var(--primary),var(--secondary));-webkit-background-clip:text;background-clip:text;font-size:32px;font-weight:600;margin-bottom:4px}.dashboard-subtitle{color:var(--text-secondary);font-size:14px}.header-right{display:flex;gap:12px}.dashboard-content{padding:32px 24px}.filters-section{align-items:center;display:flex;flex-wrap:wrap;gap:16px;margin-bottom:32px}.ticket-filter-toggle{background:var(--bg-elevated);border:2px solid var(--border);border-radius:12px;display:flex;gap:4px;padding:4px}.filter-button{align-items:center;background:none;border:none;border-radius:8px;color:var(--text-secondary);cursor:pointer;display:flex;font-size:14px;font-weight:500;gap:6px;justify-content:center;padding:10px 16px;transition:all .3s ease;white-space:nowrap}.filter-button:hover{background:var(--bg-card);color:var(--text-primary)}.filter-button.active{background:linear-gradient(135deg,var(--primary),var(--secondary));box-shadow:0 4px 12px #ff33664d;color:#fff;font-weight:600}.view-toggle{background:var(--bg-elevated);border:2px solid var(--border);border-radius:12px;display:flex;gap:4px;padding:4px}.view-button{align-items:center;background:none;border:none;border-radius:8px;color:var(--text-secondary);cursor:pointer;display:flex;font-size:18px;justify-content:center;padding:10px 14px;transition:all .3s ease}.view-button:hover{background:var(--bg-card);color:var(--text-primary)}.view-button.active{background:var(--primary);color:#fff}.search-box{flex:1 1;min-width:250px;position:relative}.search-icon{color:var(--text-secondary);font-size:18px;left:16px;position:absolute;top:50%;transform:translateY(-50%)}.search-input{background:var(--bg-elevated);border:2px solid 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24px;grid-template-columns:140px 1fr 180px;grid-template-rows:auto;margin-bottom:12px;padding:16px 24px;transition:background-color .2s ease,box-shadow .2s ease,border-color .2s ease}.ticket-card.list-view .ticket-header{align-items:flex-start;background:none;border:none;display:flex;flex-direction:column;gap:8px;grid-column:1;grid-row:1/span 2;justify-content:center;margin:0;min-width:auto;padding:0}.ticket-card.list-view .ticket-id{background:none;color:var(--text-secondary);font-size:12px;margin-bottom:2px;padding:0}.ticket-card.list-view .badge{font-size:10px;padding:4px 10px;width:-webkit-fit-content;width:fit-content}.ticket-card.list-view .ticket-title{-webkit-text-fill-color:var(--text-primary);background:none;color:var(--text-primary);font-size:16px;grid-column:2;grid-row:1;margin-bottom:4px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.ticket-card.list-view 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(max-width:768px){.ticket-card.list-view{gap:8px;grid-template-columns:1fr auto;grid-template-rows:auto auto auto auto;padding:16px}.ticket-card.list-view .ticket-header{align-items:center;flex-direction:row;grid-column:1/-1;justify-content:space-between;margin-bottom:8px}.ticket-card.list-view .ticket-title{grid-column:1/-1;white-space:normal}.ticket-card.list-view .ticket-description{display:none}.ticket-card.list-view .ticket-created{grid-column:1;grid-row:3;justify-self:start}.ticket-card.list-view .ticket-type{grid-column:2;grid-row:3}.ticket-card.list-view .ticket-creator{grid-column:1;grid-row:4;justify-self:start}}.ticket-card.list-view .ticket-attachments{grid-column:1;grid-row:4;margin-top:8px}.ticket-card.list-view .attachment-count{align-items:center;background:#fbbf241f;border:1px solid #fbbf244d;border-radius:8px;color:var(--accent);display:inline-flex;font-size:11px;font-weight:600;gap:6px;padding:6px 12px}.ticket-card.list-view.withdrawn{background:linear-gradient(135deg,var(--bg-card) 0,#8080800d 100%);border-left-color:var(--text-secondary);opacity:.6}.ticket-card.list-view.withdrawn:hover{opacity:.7;transform:translateX(2px)}.ticket-card{cursor:pointer;overflow:hidden;position:relative;transition:all .3s ease}.ticket-card.withdrawn{background:var(--bg-elevated);opacity:.7}.ticket-card:before{background:linear-gradient(90deg,var(--primary),var(--secondary));content:"";height:1px;left:0;position:absolute;right:0;top:0;transform:scaleX(0);transform-origin:left;transition:transform .3s ease}.ticket-card:hover:before{transform:scaleX(1)}.ticket-header{align-items:center;display:flex;justify-content:space-between;margin-bottom:16px}.ticket-id{color:var(--text-secondary);font-family:Poppins,sans-serif;font-size:14px;font-weight:600;letter-spacing:.5px}.ticket-title{-webkit-line-clamp:2;color:var(--text-primary);font-size:20px;font-weight:600;line-height:1.3;margin-bottom:8px}.ticket-description,.ticket-title{word-wrap:break-word;-webkit-box-orient:vertical;display:-webkit-box;overflow:hidden;overflow-wrap:break-word;word-break:break-word}.ticket-description{-webkit-line-clamp:3;color:var(--text-secondary);font-size:14px;line-height:1.6;margin-bottom:16px}.ticket-meta{border-top:1px solid var(--border);display:flex;flex-direction:column;gap:8px;padding-top:16px}.meta-item{align-items:center;display:flex;font-size:13px;justify-content:space-between}.ticket-attachments{margin-top:12px}.attachment-count{background:var(--bg-elevated);border-radius:8px;color:var(--text-secondary);display:inline-block;font-size:12px;font-weight:600;padding:6px 12px}.empty-state{animation:fadeIn .5s ease-out;padding:80px 20px;text-align:center}.empty-icon{font-size:64px;margin-bottom:16px;opacity:.5}.empty-state h3{color:var(--text-primary);font-size:24px;margin-bottom:8px}.empty-state p{color:var(--text-secondary);font-size:16px;margin-bottom:24px}@media (max-width:768px){.header-content{align-items:flex-start;flex-direction:column}.header-right{width:100%}.header-right button{flex:1 1}.ticket-card.list-view,.tickets-grid{grid-template-columns:1fr}.ticket-card.list-view{gap:12px;grid-template-rows:auto auto auto auto auto;padding:16px}.ticket-card.list-view .ticket-header{align-items:center;flex-direction:row;grid-column:1;grid-row:1;justify-content:space-between;min-width:auto;padding:10px;width:100%}.ticket-card.list-view .ticket-type{grid-column:1;grid-row:2;width:-webkit-fit-content;width:fit-content}.ticket-card.list-view .ticket-title{font-size:18px;grid-column:1;grid-row:3}.ticket-card.list-view .ticket-description{grid-column:1;grid-row:4;padding-left:0}.ticket-card.list-view .ticket-created{grid-column:1;grid-row:5;margin-top:4px}.ticket-card.list-view .ticket-attachments{grid-row:6;margin-top:4px}}.filters-section{flex-direction:column}.filter-select,.search-box{width:100%}.view-toggle{justify-content:center;width:100%}.create-ticket-container{min-height:100vh;padding:32px 0}.create-ticket-header{margin-bottom:32px}.back-button{align-items:center;background:var(--bg-card);border:2px solid var(--border);border-radius:12px;color:var(--text-primary);display:inline-flex;font-size:14px;font-weight:600;gap:8px;padding:12px 24px;transition:all .3s ease}.back-button:hover{border-color:var(--primary);transform:translateX(-4px)}.create-ticket-card{margin:0 auto;max-width:800px}.form-header{margin-bottom:32px;text-align:center}.form-title{-webkit-text-fill-color:#0000;background:linear-gradient(135deg,var(--primary),var(--secondary));-webkit-background-clip:text;background-clip:text;font-size:36px;font-weight:600;margin-bottom:8px}.form-subtitle{color:var(--text-secondary);font-size:16px}.ticket-form{display:flex;flex-direction:column;gap:24px}.char-count{color:var(--text-secondary);display:block;font-size:12px;margin-top:4px;text-align:right}.upload-area{position:relative}.file-input{display:none}.upload-label{align-items:center;background:var(--bg-elevated);border:2px dashed var(--border);border-radius:12px;cursor:pointer;display:flex;flex-direction:column;justify-content:center;padding:48px 24px;transition:all .3s 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ease}.remove-file-btn:hover{background:#ef44441a}.form-info{grid-gap:16px;background:var(--bg-elevated);border:1px solid var(--border);border-radius:12px;display:grid;gap:16px;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));padding:20px}.info-item{display:flex;flex-direction:column;gap:4px}.info-label{color:var(--text-secondary);font-size:12px;font-weight:600;letter-spacing:.5px;text-transform:uppercase}.info-value{color:var(--text-primary);font-size:14px;font-weight:500}.form-actions{border-top:1px solid var(--border);display:flex;gap:16px;justify-content:flex-end;padding-top:16px}.form-actions button{min-width:140px}@media (max-width:768px){.form-actions{flex-direction:column-reverse}.form-actions button{width:100%}.form-info{grid-template-columns:1fr}}.ticket-detail-container{min-height:100vh;padding:32px 0}.detail-header{margin-bottom:32px}.detail-content{grid-gap:24px;align-items:start;display:grid;gap:24px;grid-template-columns:1fr 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var(--shadow);transform:translateY(-4px)}.attachment-image{display:block;height:150px;object-fit:cover;width:100%}.attachment-video-icon{align-items:center;background:var(--bg-card);display:flex;font-size:48px;height:150px;justify-content:center;width:100%}.attachment-info{padding:12px}.attachment-name{color:var(--text-primary);display:block;font-size:13px;font-weight:500;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.detail-actions{border-top:1px solid var(--border);display:flex;gap:16px;justify-content:flex-end;padding-top:32px}.detail-sidebar{position:-webkit-sticky;position:sticky;top:24px}.history-card{padding:24px}.history-timeline{padding-left:32px;position:relative}.history-timeline:before{background:var(--border);bottom:0;content:"";left:8px;position:absolute;top:0;width:2px}.history-item{margin-bottom:24px;padding-bottom:24px;position:relative}.history-item:last-child{margin-bottom:0;padding-bottom:0}.history-dot{background:var(--primary);border:3px solid 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